Fulfilment for Product Review Campaigns – Word of Mouth Marketing

These agents review a wide range of products, from food and cosmetics to aerosols and bottles of alcohol. We’re here to ensure the safe and efficient fulfilment of sometimes hazardous goods that can vary in size, weight, fragility, all while meeting tight deadlines.

Our client’s campaigns involve sending diverse products, each with unique packaging requirements. With a tight 24-hour window to pick, pack, and dispatch, we needed to ensure we had the right materials and processes in place to handle a range of products, from fragile glass items to hazardous materials like products containing batteries. The broad product range, from cosmetics like lipstick to large items like vacuums, meant we needed to maintain flexibility and precision in our operations.

• Product Variety: Products ranging from food and cosmetics to hazardous materials like aerosols and alcohol.
• Fragility/Hazardous: Handling fragile items like glass bottles, aerosols ensuring safe packaging to prevent damage during transit.
• Strict Timeframes: All orders must be picked, packed, and dispatched within 24 hours to meet client deadlines.
• Special Packaging Requirements: Items such as products with batteries, classed as dangerous goods, required specialised packaging and handling.

Did you know that employing the services of a 3PL partner can reduce logistics costs by up to 10-15%, allowing businesses like NHBC to focus on core activities like product development and customer service. (Ref: CSCMP)

To meet the client’s demanding requirements, we implemented a fast, flexible, and safe fulfilment solution that handled a broad range of product types and ensured timely dispatch.

• Fast, Accurate Fulfilment: Every day, we download product and customer data from a secure portal to ensure we have the most up-to-date order details.
• Specialised Packaging: From fragile glass products to hazardous goods like aerosols and products containing batteries, we use appropriate packaging materials to ensure safety and prevent damage.
• Efficient Picking & Packing: We manage a wide variety of products, ensuring that items from a small lipstick to a large vacuum cleaner are handled with care and packed efficiently.
• Tracked Shipping: All parcels are dispatched via trusted carriers, such as Whistl or UPS, and we provide real-time tracking so both the client and agents can track shipments to their front doors.

By partnering with us for their fulfilment needs, our client has been able to run successful product review campaigns while maintaining high standards of service and efficiency.

• Quick Turnaround: Our ability to fulfil orders within 24 hours allows the client to meet tight deadlines and deliver products to agents promptly.
• Flexible and Safe Packaging: We’ve handled a broad range of products, ensuring fragile and hazardous items are securely packed and delivered without damage.
• Seamless Tracking: The client enjoys full visibility into the fulfilment process, from order picking to delivery, ensuring transparency and peace of mind.
• Scalability: Our solution scales to meet the demands of both small and large campaigns, accommodating fluctuating order volumes as required.

Our partnership with this client highlights the tangible benefits of using 3PL services for review campaigns. Here are some key statistics that demonstrate how outsourcing fulfilment to a 3PL can drive business success:

• Cost Efficiency: On average, businesses that outsource fulfilment to 3PL providers can reduce logistics costs by 10-15%, thanks to better economies of scale and operational efficiencies. (Ref: CSCMP)
• Faster Fulfilment: Using 3PL services for review campaigns can reduce fulfilment times by up to 30%, ensuring that products reach reviewers faster and campaigns run smoothly. (Ref: Supply Chain Digital)
• Customer Satisfaction: 85% of consumers say that fast, reliable delivery is key to their satisfaction with online shopping, making efficient 3PL fulfilment essential for success in review campaigns. (Ref: Forbes)
• Real-Time Tracking: 3PL solutions with integrated tracking increase delivery accuracy by up to 20%, providing greater visibility and reducing customer inquiries. (Ref: Supply Chain Digital)